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Flemish Speaking - Inbound Call Centre Advisor

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Toegevoegd op Aug 29, 2014 | Aantal keren bekeken: 1484 | # Advertentie nr.: #2244
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Advertentie type: Aangeboden
Regio: Casablanca
Plaats: Casablanca

Working within a busy professional Telecoms based call centre, focusing on quality of service and extensive data capture. Opportunities to gain extensive experience of multinational products and increase your multilingual skill set
• Answer incoming calls from Lycamobile customers in Belgium, responding to their requirements in an efficient and timely manner to ensure customer satisfaction.
• To escalate issues to concerned internal departments or team leaders as and when required
• Ensure adherence to product scripting in all customer communications
• To attend and respond to customer e-mails and written request on day to day basis
• Fault resolution and raising tickets to all departments
• To report any technical faults to the NOC/IT Duty Manager
• Manage and maintain product related databases in line with the specified KPI’s
• Ensure quality of data capture from customers
• Support all departments with any other business specific tasks
• Respond to customer e-mails as and when required
• Flexibility with shift patterns is required to ensure support across operational hours - between 8am to 8pm
Please send your Cvs to : el.moncef@lycatel.com

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